Shipping Policy

SHIPPING POLICY

1. Processing & Handling Time

  • Please allow 1–2 business days for order processing (closed on Sundays and federal holidays).

  • All orders are subject to payment/credit card authorization and product availability.

Once an order has entered the shipping process, we are unable to make changes to items, shipping method, or shipping address. Any request to reroute a package to a different address after it is in the possession of the courier may incur a fee. Please submit a request via USPS Informed Delivery, USPS Package Intercept, or UPS MyChoice as soon as possible. Contact us at: info@daythreefragrances.com if you need further assistance.

2. Free Domestic Shipping (U.S. Orders)

  • We offer Free Standard Domestic Shipping on all U.S. domestic orders. Alcohol based perfume is considered a dangerous good, and must be shipped via Ground/Surface mail only.

  • Delivery estimate: 3–8 business days, depending on your distance from our address in Arizona (check with courier for any applicable delays).

  • Tracking number provided via email to the address entered at checkout.

  • Sales Tax: May be applied based on your shipping destination.

  • We can only ship to the  address provided and verified by the payment processor at checkout.

  • APO/FPO and U.S. Territories:
    Delivery may take up to 4–8 weeks.

Day Three LLC reserves the right to modify or discontinue free shipping offers at any time, including in cases of returns, exchanges, or cancellations.

3. Signature Requirements & Risk of Loss

Some orders will require signature and insurance for security, especially orders of $250 and above or in certain regions/ZIP codes.

  • Once a package is shown as delivered and signed for, it is no longer covered by shipping insurance.

  • If you waive signature confirmation for your package, Day Three LLC  will not be responsible for any theft, loss, or damage after delivery.

  • In some areas, carriers may automatically require a signature based on region/zone/ZIP code. This requirement cannot be removed or overridden by Day Three LLC.

4. Freight Forwarders

A freight forwarder is a third party that arranges shipment on your behalf. Day Three LLC  is not affiliated with any freight forwarders.

If you choose to ship to a freight forwarder address:

  • Our responsibility ends once the carrier shows the package as “Delivered” or “Delivered to Agent / Left with Individual” at the freight forwarder.

  • If shipping insurance is purchased, it covers the shipment only until delivery to the freight forwarder address in the United States.

  • Any issues after delivery to the freight forwarder must be handled directly with them.

  • Day Three LLC  agents cannot contact your freight forwarder on your behalf.

  • If a return is needed, we can only provide a return label to the original U.S. address of the freight forwarder. We do not provide RMAs for packages outside the U.S.

5. Return to Sender (RTS) & Invalid/Unclaimed Addresses

If a package is returned to Day Three LLC  as “Return to Sender” (RTS) due to an invalid, incomplete, unclaimed, or undeliverable address:

  • Our carrier will attempt delivery based on the address provided at checkout. If undeliverable, the package will return to us..

  • Once received, our team will inspect the merchandise.

  • We do not reship RTS packages without address  re-verification by the customer. We are happy to reship the package one more time at no cost,, with signature required for acceptance. More than one RTS on the same package would lead to automatic cancellation of the order.

  • If the RTS is due to company error (e.g., wrong label by us), we will take full responsibility and contact you to arrange a solution.

For Invalid or Unclaimed Shipping Addresses:

  • Day Three LLC  is not liable for packages marked as delivered to an incorrect or incomplete address provided by the buyer, whether insured or uninsured.

6. Unverified Shipping Addresses

If a shipping address cannot be verified by our carriers:

  • We will attempt to contact you to confirm the address.

  • If we do not receive a response within 72 hours, the order will be placed on hold, then canceled, and a full refund will be issued.

7. Shipping Insurance & Claims

  • We offer replacements only, not refunds, on approved insurance claims.

If tracking shows “Delivered” but you did not receive the package:

  • There have been instances where USPS will mark a package as ‘delivered’, but it may not show up until the next business day.

  • Please also check with other members of your household, since sometimes someone may bring in the package without your knowledge.

  • If signature was required and the package is marked as signed for but claimed not received, a police report is require. Once received, we may send a one-time replacement package (no refunds).

8. Insurance Claim Timelines & Requirements

To qualify for an insurance claim, the following time frames apply:

If a police report is requested:

  • It must be submitted within 10 calendar days from the date of request.

  • Failure to provide the report may result in delay or denial of your claim.

Important:

  • We do not offer refunds on insured claims – only replacement packages to a secure address with signature required.

If a transaction is disputed with your financial institution while a claim is open, our insurance department will automatically reject the claim.